We want to make sure your Grapevinehill
experience is both FUN
and HASSLE-FREE. If you
have any concerns or issues with your product,
please feel free to contact us prior to
returning your item(s). We welcome and encourage
exchanges and will make every effort to
help you find the right product.
You have 60 days from time of purchase
to return any item back to us for a refund
or an exchange. All returns must be sent
with a completed "Product
Return & Exchange Form". Failure
to include this completed form may delay
or prevent us from properly processing your
Return or Exchange request. Refunds that
include shipping related charges are granted
only on transactions where product is inspected
by Grapevinehill, and is deemed defective
or in error - return shipping refunds in
these cases are limited to the standard
ground rate for your items.
PLEASE NOTE: We guarantee
that we will send you the item that we describe,
but we cannot guarantee exact fit. While
we have a 99.99% accuracy rate, we acknowledge
that mistakes can happen. If in fact there
is an error with your order, we will rectify
the situation as quickly as possible.
Grapevinehill
is here to SERVE you!
Returned Items Must
Meet These Simple Requirements:
•
Product must be returned within 60 days
of purchase – no exceptions
• Product must be in original, unworn
condition – only tried on for fit,
sizing, etc.
• Product and Return & Exchange
Form must be returned in corrugated box
** Fees apply
for return criteria not met - see Product
Return & Exchange Form for details
REFUND RETURNS:
All returns are processed within
2 business days of receipt. All refunds
are issued within 5 business days of receipt.
Standard refunds are derived from your item(s)
invoice amount, not including s/h. Refunds
are issued in the same method of original
payment, unless otherwise specified. Email
confirmations are sent upon completion of
refunds.
EXCHANGE RETURNS:
We will process exchange requests
for a like items or even similar items,
based upon availability. Please keep in
mind that our inventory fluctuates rapidly
and frequently we do not have all sizes
available. Simply complete the "Exchange"
section of the form and we will make our
best effort to facilitate your request.
If the item you are requesting is not available
when your exchange request is processed,
we will notify you of the status, and process
a refund. While not necessary, you may email
us at info@grapevinehill.com
or call us to find out if an exchange is
available ahead of time.
For all questions or concerns please send
email to: info@grapevinehill.com
or call us between 8:30am and 4:30 pm EST
M-F at 978-777-7927 ext 205.
Thank you for shopping at Grapevinehill.com!
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