Do you have this item in different sizes or colors?
What is the width of this product?
What is the Non-US (i.e. EU) size of this product?
When do you leave feedback for buyers?
How can I return a product? Do I need an RMA#?
What if I need to exchange an item for a different size?
How long can I wait to pay for my item?
I am bidding on other items - does Grapevinehill combined shipping discounts?
What is the measurement of this shoe in inches?
Can I buy this item instead of bidding on it?
How much is shipping for this item?
I live near Grapevinehill - Can I pick up my item to avoid shipping charges?
Can I bid if I live outside the US?

Q: Do you have this item in different sizes or colors?
A: Grapevinehill carries one of the most extensive selections of footwear and outerwear, but our sell-through rates are very rapid. Virtually 100% of product that is in stock has a live listing at all times. If the item is not listed in an eBay auction or in our eBay store, then we do not have it in stock. Please feel free to use our eBay Store search tools by clicking the link below:

Q: What is the width of this product?
A: The width of each product is generally listed within the auction sub-heading or description. As a rule of thumb, all product is regular or medium width unless specified otherwise.

Q: What is the Non-US (i.e. EU) size of this product?
A: If a Non-US size is available to us, by policy we will post that information in the auction - either is the "size sub-heading" or in the bulleted description. (For example: Size: Men's 10 - 10.5 Medium US / 44 EU)

Q: When do you leave feedback for buyers?
A: Grapevinehill's mission is to deliver great product at great prices ...quickly and efficiently. Because of this commitment, and due to the extraordinary number of transactions that we fulfill daily, it is necessary for us to use an automated system to leave feedback for our customers. The system automatically leaves feedback for all customers who have left feedback for grapevinehill.

Q: How can I return a product? Do I need an RMA #?
A: Our return policy is clearly stated in every auction. If for any reason you need to return a product, you may do so by sending it back to us at: Grapevinehill, 100 Ferncroft Road, Suite 104, Danvers, MA 01923. You MUST include our Product Return & Exchange Form with your returned item. All items are processed by our returns team within 2 business days of receipt. Your Buy It Now or winning bid amount will be refunded via the method that you originally paid unless otherwise requested. S/H is not refundable unless product is deemed defective, specifically not as described, or the incorrect item was shipped to you. You do not need an RMA number for returns to Grapevinehill - however, you must include our Product Return & Exchange Form.

Q: What if I need to exchange an item for a different size?
A: Since our inventory fluctuates so rapidly, we cannot always guarantee availability of products for exchanges. If we have it - we want you to have it! You may contact our service team in advance to find out the likelihood of exchange availability. To request an exchange, send your item back to Grapevinehill, 100 Ferncroft Road, Suite 104, Danvers, MA 01923. Along with your returned item(s), you MUST include the Grapevinehill Product Return & Exchange Form.

Q: How long can I wait to pay for my item?
A: From the moment an auction ends or a Buy It Now is chosen, you have exactly 15 days to complete payment. On the 15th day, we must cancel the transaction, re-post the item for sale and file with eBay for a refund of Final Value Fees that we incurred on the sale. Please note: if you are waiting on multiple items, your checkout must be completed within 15 days of your FIRST item being won.

Q: I am bidding on other items - does Grapevinehill offer combined shipping discounts?
A: If you win one item and complete our checkout immediately, you will not be eligible to receive combined shipping on subsequent items purchased or won. In order to qualify for our combined shipping discount, you must complete checkout AFTER all items are added to your cart. Items purchased using the same online ID (ie. ebay user ID) will automatically be consolidated into one checkout "cart" and will apply the combined shipping discount to your order total. Once a checkout has been completed, all subsequent transactions will be added to a new checkout "cart". If you use multiple online ID's, there is no way for us to combine those checkout items. Please remember that you still only have 15 days (from the transaction date) to complete checkout - otherwise all items in your checkout will be canceled, re-posted for sale, and will be submitted as a dispute.

Q: What is the measurement of this shoe in inches?
A: All items are stocked in our warehouse and not typically accessible to our service team for individual measurement. All available measurements will be noted by our receiving team and listed in our auction description.

Q: Can I buy this item instead of bidding on it?
A: In each of our auctions, there is a "Looking to Buy It Now?" image. By clicking on this image, you will open a new window displaying all available purchase options for the specific product you were looking at. If there is more than one item in stock, there will be an eBay store item with a Buy It Now available. If the only item available is an auction, it typically means it is the last available for that item - we do not close auctions to accommodate fixed price sales requests.

Q: How much is shipping for this item?
A: Shipping and handling rates are dependent upon the type of product as well as the shipping method you choose during checkout. Rates range from $10.95 for standard ground shipping of shoes / clothing to over $40.00 for International Priority shipping of larger goods. For exact s/h rates on your item(s), please refer to the description of each item.

Q: I live near Grapevinehill - Can I just pick up my item to avoid shipping fees?
A: Unfortunately, due to our lease agreement, since our warehouse is not a retail location, we cannot allow local pick-up.

Q: Can I bid if I live outside of the U.S.?
A: Please check the individual product listing for restrictions, as some product is specifically prohibited from being shipped internationally - and this WILL be noted in the description of the auction. If not specifically noted otherwise, Grapevinehill can now ship product to the following countries: Anguilla, Antigua, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, British Virgin Islands, Canada, Cayman Islands, Denmark, Dominica, Dominican Republic, Finland, France, Germany, Greenland, Hong Kong, Iceland, Ireland, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, US Virgin Islands. If your country is listed, welcome to Grapevinehill - we wish you good luck bidding!